Less and Debbie we’re both SUPER helpful in getting my new F-150. They really helped me out in getting into the truck I needed by working with me on tackling the negative equity in my previous vehicle (trade-in) so the bank would finance the truck. They could not have been any more helpful or professional. I highly recommend going to Fairbanks Nissan and nowhere else for your next vehicle purchase. We will most definitely be back if I ever need another vehicle.
Bought our car from Nissan and let me tell you I have not been more satisfied by the customer service we have received they have got above and beyond to make us happy not only did they take the time to explain things to us they gave told us our options and went into details they not once tried to do anything to push anything on us we didn’t want we highly recommend this dealership and we will be coming back again when we decide to buy another vehicle 🙂
Very happy with the sales and service teams. I took my car in there, told them what I wanted for it, which car I wanted to purchase and how much I wanted to pay. The sales lady couldn’t do it. I said good-bye, resigning myself to keeping my old car. A few days late, Les Nichols, owner, called me himself and said he had reviewed my offer and he would accept it. Woohoo! I feel I got an excellent deal and am very happy with my new car. Had a small incident when I drove home that same night I took possession of my car and I texted my sales rep. Mr. Nichols again called me personally and advised to take it into the shop the next am. The service department took it in right away and within 20 minutes I was on the road again with problem fixed. Very friendly, helpful and I would do business again with them! Thank you Les, Debbie, and Courtney for making my purchase painless!!
This is simply the best dealership in Fairbanks. Fair prices, no bs, and great customer service. I’ve bought and sold a car with them and both times have been excellent. Very transparent and a great overall experience.
The owner of Fairbanks Nissan was answering the phones and handled my purchase personally. He took care of everything and all I had to do was answer a few questions. I live in Delta and he offered to come pick me up if I couldn’t get up there. Once I arrived his staff catered to my every need and had me on the road in no time. He worked for my business, gave me a better deal than other dealers in the area. The other dealers either didn’t answer the phone, call me back or didn’t want to give me a decent price. Les Nichols has made me a customer and I will come back!
I had a wonderful experience buying my Sorento here. All of the staff was very polite and they were helpful but not pushy. I was helped originally by Wes, who was great and was wonderful and patient with my energetic four year old boy who I had with me. Wes even checked in twice after I had bought and taken the car home, just to make sure I was still happy with my choice and that the car was working out well for me.
I’ve been coming to Fairbanks Nissan for just over 5 years now. My first experience was with the sales team buying a company passenger van. Let’s just say the experience was so enjoyable I didn’t hesitate to return shortly after to buy my personal vehicle too. Aside from a great sales team, the service and parts departments are fantastic too. I religiously bring both my vehicles in every 3,000 miles to get serviced(which is literally every 3-4 weeks). The lubes are quick, informative, and address all my questions and concerns. With having a family of 9, the service team truly helps me feel confident in the dependability of the vehicle I drive and the safety of my passengers and self on the road. Another thing worth noting is that Fairbanks Nissan makes me feel like the team captain. My needs and opinion really matter here. Whatever services I need here, I can count on the management and employees to take me serious and work together to make my experience top notch. If you are looking to buy a vehicle or get it worked on, it would benefit you to give Fairbanks Nissan a chance. There’s a good chance it could be worth your while. It was mine.
Owner is absolutely amazing! Truly goes ABOVE and beyond what any person would do! He literally would have made $30 after our trade in and us getting a brand new 2019 SUV. He didn’t care, he wanted to help us at any cost. If you want a dealership who cares and will do anything to help you, GO HERE ASAP! ♡
I had the pleasure of working with this dealership when I purchased a 2017 Nissan Titan. It truly was a pleasure, stress free and they are certainly willing to work with their customers. The service department at Fairbanks Nissan is second to none. Best vehicle buying experience ever, I highly recommend them!
If you’re looking for a local dealership with fantastic customer service and people who truly do care you’ve come to the right spot. Fairbanks Nissan have gone above and beyond, their technicians can get vehicles in same week which is almost an impossibility in interior Alaska. I love seeing a dealership that truly treats their customers like family whether it’s the smiling face at the front desk or having sales men and women, such as the owner Lester, who will be as honest as to tell you which vehicles are a good fit for your family even if it means less of a sale. Well done Fairbanks Nissan.